If you’re curious about a current or upcoming piece of the collection, or even if you just want to say hi, we’re here for it. A quick thing though: If you’re wondering when a favorite piece may be in stock, the best thing for you to do is go to the webpage for that watch (check our collection page). If the release date has been set, you’ll find it there. If it hasn’t then, your best next step is to pop your name and email into the form that pops up when you click “Notify Me When Available” and we’ll let you know as soon as we can. 

Email: info@traskawatch.com

Subject: Please try and be as descriptive as you can in your email subject.

Shipping delays are rare (we use the best providers worldwide for a reason) but they do happen from time to time. If you’ve experienced any delays or have any concerns about an order you have placed but have not yet received, please use the details below.

Email: info@traskawatch.com

Subject: Please include your order number in your subject line and a brief statement about your inquiry, for example: Order #420: Shipping question

If your watch needs the care and attention of a trained professional, our watchmaker, Chandler, is ready and waiting! The more detail you provide upfront, the quicker this process will go. Please follow the following steps carefully:

1. Please download and complete our Service Request Form. Take the time to fill this out to the best of your abilities, this will make sure things go much faster!
2. Email your completed service request form to info@traskawatch.com. To make it easier to process, please use a descriptive subject line with your watch color and model and the issue, for example “Freediver V3 Mint Green - Scratched by rabid racoons”
3. We will email you back with instructions, a prepaid shipping label (if you are eligible) and any questions we may have so we can get your watch back in full working order. 

Note: Per our warranty policy, we will honor our warranty for secondary market customers within the 3-year limit, however if you did not buy your watch from us, you will be responsible for all shipping costs associated with the servicing.

As much as it hurts to have one of our lovingly crafted watches rejected, the idea of someone holding onto a watch they don’t love hurts even more. This is why we have a generous returns policy.

If you are within the two-week window and your watch has never been removed from its original plastic wrapping, please email us at info@traskawatch.com.

Please use “Return: [Your Order Number] in your email subject line. We will email you with our Returns form, including instructions on where to send your watch. Please note, returns sent to us without proper notification will be returned to their original owner.

Whether you’re the New York Times or a new YouTuber celebrating the hobby with friends and family, we love hearing from anyone in the community. Drop our Creative Director, Nathan Thomas, an email at nathan@traskawatch.com and let us know how we can help.

TRASKA has come a long way from when it was a one-man operation, but head honcho Jon Mack is still happy to take your call. Book 15 minutes with him here.